Refund Policy

Effective Date: 10th-January-2025

At WebAnaya Solutions, customer satisfaction is our top priority. We strive to deliver high-quality services that meet your needs. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Service Not Delivered: If a service you purchased has not been delivered within the agreed timeframe.
  • Service Not as Described: If the service provided is significantly different from the description or does not meet the specifications agreed upon at the time of purchase.
  • Service Malfunction: If a service you purchased does not function as expected or causes technical issues that cannot be resolved.

2. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our support team at [[email protected]] or call us at +91-99100-99645 within [30 days] of your purchase. Provide your order number, details of the service, and the reason for your refund request.
  2. Review Process: Our team will review your request and respond within 5 business days. We may request additional information to verify your claim.
  3. Approval of Refunds: Once your refund request is approved, we will initiate the refund process. The amount will be credited to your original method of payment within 7-10 business days, depending on your payment provider’s processing times.

3. Non-Refundable Services

The following services are not eligible for refunds:

  • Completed Services: If the service has been fully delivered and accepted by you.
  • Change of Mind: Refunds will not be issued if you simply change your mind after the service has been delivered as agreed.
  • Partial Services: If a portion of the service has been delivered and accepted, only the undelivered portion may be eligible for a refund.

4. Cancellation

If you wish to cancel a service before it has been delivered, please contact us immediately. Cancellations made before work begins will be eligible for a full refund. If work has already commenced, a partial refund may be issued, depending on the amount of work completed.

5. Dispute Resolution

If you are unsatisfied with our refund decision, you may escalate your case to our management team at [[email protected]]. We will work with you to reach a fair resolution.

6. Changes to this Policy

WebAnaya Solutions reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically to ensure you are aware of any updates.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at:

WebAnaya Solutions
A502 Patel CHS, Ambarnath, Thane, Maharashtra, India – 421505
Email: [email protected]
Phone: +91-9910099645